Avance Business Technology

Remote Support Access

A small program is currently being downloaded to your computer. If the download hasn’t started automatically, click one of the buttons below to begin manually.

Quick Setup Guide:

  1. Download: Choose your operating system below to download our remote access tool.
  2. Install: Open the downloaded file to install. It only takes a moment.
  3. Connect: Share your unique ID with our support team when prompted.
  4. Confirm: Grant permission when requested to begin the support session.

Your security is our priority. You maintain full control throughout the session and can terminate the connection at any time. All support sessions are encrypted end-to-end for your privacy.

Need Additional Help?

Location: 10/36 Darling Street, Dubbo, NSW 2830
Phone: (02) 6837 1555 or 1800 AVANCE
Email: support@avance.technology

⚠️ Important Notice for Mac OS Users

Due to Mac OS security features, additional steps are required to enable remote access functionality:

  1. Step 1: Enable Screen Recording

    In System Settings > Security & Privacy > Privacy > Screen Recording, enable AvanceRemote-Mac

    Screen Recording Permission

  2. Step 2: Enable Accessibility

    In System Settings > Security & Privacy > Privacy > Accessibility, enable AvanceRemote-Mac

    Accessibility Permission

  3. Step 3: Enable Input Monitoring

    In System Settings > Security & Privacy > Privacy > Input Monitoring, enable AvanceRemote-Mac.

    Input Monitoring Permission