Remote Support Access

Secure Connection for Instant Support

We're setting up a secure connection to provide you with immediate support. Our remote access tool enables real-time assistance while maintaining the highest levels of security and privacy.

Quick Setup Guide:

  1. Download: Choose your operating system below to download our remote access tool.
  2. Install: Open the downloaded file to install. It only takes a moment.
  3. Connect: Share your unique ID with our support team when prompted.
  4. Confirm: Grant permission when requested to begin the support session.

Your security is our priority. You maintain full control throughout the session and can terminate the connection at any time. All support sessions are encrypted end-to-end for your privacy.

Need Additional Help?

Location: 10/36 Darling Street, Dubbo, NSW 2830
Phone: (02) 6837 1555 or 1800 AVANCE
Email: support@avance.technology

⚠️ Important Notice for Mac OS Users

Due to Mac OS security features, additional steps are required to enable RustDesk functionality:

  1. Step 1: Configure Network Settings

    Click the menu dots (as shown by the red arrow) and navigate to Settings.

    RustDesk Network Settings

  2. Step 2: Unlock Network Settings

    Click the "Unlock network settings" button at the top of the Network section.

    Unlock Network Settings

  3. Step 3: Set ID Server

    Enter "help.avance.technology" in the ID server field.

    ID Server Configuration

  4. Step 4: Enable Screen Recording

    In System Settings > Security & Privacy > Screen Recording, enable RustDesk.

    Screen Recording Permission

  5. Step 5: Enable Input Monitoring

    In System Settings > Security & Privacy > Input Monitoring, enable RustDesk.

    Input Monitoring Permission